DSL (Digital Subscriber Line) is high-speed Internet access that utilizes existing copper telephone lines that are in place in your home. DSL can offer T1-like speeds up to 50 times faster than a 28.8Kbps modem. DSL is based on a digital signal which can squeeze much more capacity out of a copper phoneline than an analog modem can. Your current phone line uses only 1% of the lines capacity for a voice call. IAW Express utilizes the other 99% of the lines capacity.

What are the benefits of the IAW Express service to me?

What do I need to install IAW Express?

Windows system (Minimum configuration)

Macintosh System

What does the IAW Express service include?

What are IAW Express Payment options?

IAW Express customers must be on an automatic payment method (Visa/MC/Pre-Auth. Chequing) and payment will be taken out on the 7th of each month.

A reactivation charge will apply if you move or change the number on which the service is activated.

Do I have to be a Bell long distance customer to get these great rates?

No, these rates are available to all regardless of the long distance carrier that you use.

Will there be any charges on my Bell telephone bill?

No, there will not be any charges for this service on your Bell phone bill. You will see only an indication that this service is activated on the phone number.

Is this IAW Express service available in all areas?

At this time availability is limited to areas where Bell Canada central offices are equipped to provide the services to us. New areas are opening up so if you want to be advised when your area is open please send an email to adsl@iaw.com and we will let you know when the service is available.

Do I need a second phone line?

The choice is yours to make but you do not need a second line for this service. On one line you can connect to the Internet and make voice calls at the same time on the same number. Or you can be connected to the Internet and send or receive faxes at the same time. You can not however make a voice call and send and receive faxes at the same time.

Are all Bell Smart Touch features and current answering machine services affected by this service?

There is no affect on current services that you use today. All will continue to function as they do today.

Can I take my computer to another location and use the IAW Express service?

No. The service is activated only for one telephone number and is not portable to another location.

Can I send and receive faxes with the IAW Express service?

No. The modem is not equipped as a fax modem. You must continue to use existing dial up faxing or fax machine for this purpose. These devices will work on the telephone line configured for the high speed service.

How long does it take to have the IAW Express service activated?

It will take on average 10-15 days from the date an order is submitted. This time frame is for the activation of the line and does not take into consideration the installation.

Does the IAW Express service prevent hacking or viruses?

The IAW Express service only provides access to Internet based services and it is still the responsibility of the user to protect their systems using commercially available tools and software. If the always on capabilities do not satisfy your security needs, the Access Manager software allows for disconnection from the service without shutting down your computer.

I have pre-paid my account for a year. What happens to the money that I have already paid?

At the date of activation of the IAW Express service, your existing account balance for unused service on your dial up account will be calculated and applied to the balance due for the IAW Express service.

Do I have to change my IAW login or e-mail accounts?

No. The accounts and e-mail address that you have today remain the same with the IAW Express service. If you are switching form another Internet provider, then your email address will change.

What kind of speed can I expect?

The hardware supporting this service is rated for up to 3 Mbps downstream (ie download to your computer) and up to 600 Kbps upstream (sending from your computer). Your distance from the local Bell central office will be a factor in the speeds you receive..

Can I network more than one computer on one IAW Express service?

Yes, more than one computer can be configured to access the same line. Additional hardware or software may be required to do this. This additional hardware or software is not provided with the installation of the IAW Express service and is the responsibility of the owner to obtain and configure their equipment for the service. Through put speeds may be affected with more than one computer on the service. IAW Express Technical Support will only offer support for a single connection.

Can I have a static IP address with IAW Express?

Static IPs are available for IAW express customers subject to approval. There is a cost involved to obtain a static IP. Please contact your IAW Express sales representative for more information.

Will other DSL style modems work with IAW Express?

Your IAW Express sales rep will be able to tell you which type of modem you will require based on your location and your computer configuration.

If I refer somebody to the IAW Express package, do I still get referal credits?

An IAW Express referal will earn you $2.00/month credit from your monthly invoice.

Will the IAW Express users interfer with IAW's dial-up users?

IAW Express clients are on a system independant of IAW's existing dial-up system.